How to Replace a Lost or Stolen Phone?

By | July 31, 2015

How to Replace a Lost or Stolen Phone?   “Help me find my phone!” is said in a million homes every day. No one plans to break, lose or have their cell phone stolen, but it happens. When these things happen, you need to know how to get a replacement phone quickly. You understand the panic of misplacing your phone.  If you have a lost phone, you want to replace it you may want to upgrade to a free Smartphone.  If you have a free government phone through the Lifeline, it is not different. You want to know what to do, to get a new cell phone, how much it will cost and how long it will take to get a don’t all have the same cost and replacement policies for their products.



When you’ve Lost your Phone

Many people contact us, who have lost their phone but don’t remember who their service provider.  We encourage you to keep a copy of the name of your phone provider, your phone number, and a serial number of your phone.  You will need this information to get help.  Anyone can lose their cell phone.  It is not uncommon to misplace your phone a few times week.  If you have indeed lost your phone, contact the phone provider immediately to have the service turned off and protected your phone balance.


Replace a Lost or Stolen Phone – Replacement Policies

The Lifeline Assistance Program puts free and affordable phones into the hands of those when need it the most.   Lost and stolen phones are not automatically replaced free of charge.  It will depend on the policy of the company.   Please check with your provider.  There is no standard replacement policy for Lifeline phones.  Each cellular phone company sets their procedure for replacements. If your company does not replace your lost or stolen phone for free, you can purchase a compatible phone from the provider, or stores that sell cell phones.  It is good to know, the cost to replace your phone, are very reasonable.

Assurance Wireless

Assurance Wireless is one of the largest Lifeline phone providers.  They have a one-year warranty on their phones from the original equipment manufacturer, not Assurance.  If your phone breaks or is not working correctly within the first year, they will send you a new phone.  If your phone breaks after a year, you are responsible for returning the phone yourself.  Contact the company at 1-888-321-5880, to request a replacement cell phone.

Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
1-888-898-4888
[email protected]

Assist Wireless Replacement Policy

If you lose or damage your Lifeline cell phone, there is a $25 fee to have the phone replaced.  Mail your payment to Assist Wireless, attention: “phone replacement.” You can send a check or money order.   Broken Phone?  If you break your phone or not working correctly, locate an Assist Wireless Sales and Service Center.  Your phone will be examined to determine if they can repair it.  If not, send your replacement fee to the address below.


Assist Wireless
Attention: Phone Replacement
2330 Gravel Drive
Fort Worth, TX 76118

Budget Mobile Replacement Policy

Budget Mobile phones and cell phone service is available to the residents of  36 states in the U.S.  This Lifeline phone services are available to the public through the Lifeline Assistance program. Contact Budget Mobile to have a lost or stolen phone deactivated.   There is a fee to replace lost, broken or stolen phones. The cost to replace your phone is $20. You can mail a check or money order to the company. Write your name and old phone number on your payment.


Budget Prepay Inc.
1325 Barksdale Blvd.
Suite 200
Bossier City, LA 71112

QLink Wireless Replacement Policy

Is There a Fee?  No

Contact your provider immediately if you lose your phone. You are responsible for any usage charges before you notify the company. You may also be asked to provide facts surrounding the loss or theft of your phone for investigation purposes.  Your service may be disconnected if you fail to activate a new your phone or inform the company that you found your phone within sixty. 

 If your phone is lost or stolen within two weeks of receiving it, you may get a new phone. If your phone is lost or stolen after two weeks of delivery, you will have to pay $15 for a replacement. Contact Qlink about your lost or stolen phone, by email: [email protected] Please include your name, enrollment ID, and phone number in the Subject section of the letter.


Q Link Wireless, LLC
499 E SHERIDAN ST, STE 300
DANIA, FLORIDA 33004
1-855-754-6543

Reachout Wireless Replacement Policy

Is There a Fee?  Yes

Reachout Wireless is not responsible for your handset after it has been delivered to the consumer. They do offer low-cost replacement phones. The model of phone you receive is not guaranteed, as phones are randomly chosen.  They have another option to purchase a modern Audiovox, Kyocera, LG Motorola or Nokia. These phones are pretested, and you can choose any compatible model. Your phone number will not change, any remaining minutes will be applied to your new phone. Some phone offers bonus minutes with purchase.

Safelink Wireless Replacement Policy

Safelink Wireless is probably one of the most recognized free government phone providers. They are the largest, oldest of the companies that offer Lifeline cell phones. Their service covers 38 states and Puerto Rico and Washington DC.  Every customer is eligible for one replacement phone, a lost phone, stolen or broken phone. Replacements will be older refurbished phones. Once the company is notified the phone is lost, that phone will be deactivated. Any minutes you had on your phone at the time it was lost will not be transferred to your new handset.

SafeLink WirelessHere
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
1-800-378-1684

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